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Content
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Which Low Cost Airlines? Concept Why can’t I choose an airport as my destination? Payments How and when does the payment takes place? Procedures How can I book a return flight?
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Which Low Cost Airlines? wegolo acknowledges all airlines that meet the following criteria:
wegolo automatically adds all new routes and low cost airlines to stay up-to-date constantly.
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What destinations and routes? wegolo offers all flights and the destinations of low cost carriers operating from and to your chosen Area/Country and its border area. wegolo shows you the lowest fares and available seats on the dates, destination and routes you selected. Therefore, allowing you to select from all options, your personal best choice for your out- and inbound flights, either based on price, schedule or airport of departure. wegolo automatically adds new routes, destinations and airlines
and is therefore always up to date. Airlines ending their operation
all together are removed. Routes not being operated anymore are
removed as well.
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How do I know which airline operates the flight? After you made your flight(s) selection, proceed to the next page
and wegolo shows you, besides the cost summary, the name of the
airline(s) and flight number(s).
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Why is wegolo not showing traditional airlines (yet)? Traditional or so called ‘full-service’ airlines, do
not (yet) offer all their web fares based on a one-way sector, nor
do they support e-tickets on all their destinations. However, there are clear indications that they will gradually change their pricing policy and structure in the near future, in order to compete with the so called low cost airlines. In case similar routes, price structure and ticket conditions are
offered, wegolo will add these flight options to its content, offering
you a wider choice next to additional advantages these airlines
may offer.
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Can I book a Hotel and rent a Car via wegolo? Yes. Once you’ve received your flight(s) confirmation, wegolo
presents you automatically with a customized car rental offer at
your chosen destination. Just click on their ‘banner’ at the bottom of the confirmation
page and check out their special promotions, which may include the
settlement of wegolo’s handling fees
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Why a cancellation insurance? Low Cost airlines do not offer standard cancellation policies and often do not refund you in case of a cancellation of your booking. Wegolo, in cooperation with one or more insurance companies, therefore offers you the possibility to be automatically insured. wegolo cooperates with International insurance companies and, based
on your selection, will automatically calculate the fee for your
cancellation insurance, which you can book on-line.
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Why not automatically a travel insurance? The variety of national laws regarding travel insurances makes
it impossible to offer a standard travel insurance for wegolo’s
international clients.
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Why e-tickets? All the information about your reservation is stored in the airline(s) database and generates a personal reference number, making a paper-ticket redundant. After the confirmation of your booking(s), you will receive (a) reference number(s), which is(are) your e- or paperless-ticket(s). When checking in at the airport, you will be required to show the reference number(s) together with your passport. Some airlines may additionally ask for your credit card. Advantages of e-tickets: Note: Exchange of e-tickets is not possible, neither between
the low cost airlines, nor with the traditional airlines, nor can
they be transferred to other passengers.
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Does wegolo send out newsletters? No. However, any changes and new features concerning the wegolo
Search & Book functionalities can be found on the website(s)
under “News”.
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Why can’t I choose an airport as my destination? In our wegolo concept we specifically decided to either have a city or place selected as your destination, rather than the name of the airport. Many Low Cost airlines operate to and from regional instead of commonly known main airports. Selecting a city or place will give you more flexibility and a broader choice of flights, prices and schedules to choose from. Example: The airport of Girona (Spain) is considered by Ryanair as destination: Barcelona. Selecting Barcelona, via wegolo, will therefore show you Girona as one of the options. See also : What do you mean with
Area/Country Plus?
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Why can’t I find a certain destination? If this specific destination is not listed in wegolo, it means that it is not (yet) serviced by a Low Cost Airline from your selected Area/Country. For flights to destinations not listed in the various wegolo
websites, we recommend using other websites, such as www.flylowcost.com,
or your local travel agent / website.
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What do you mean with Area/Country Plus? wegolo has defined specific areas of departure in each of its websites, because many Low Cost airlines operate from regional airports, which may not be very well known by the general public. Showing all possible cities/airports of departure from your selected Area/Country and its border area, offers you more flexibility, a wider range of choices, possible price benefits and avoids you performing multiple searches. The same applies for your chosen destinations, where wegolo may
present you an alternative city/airport in the vicinity of your
selected destination, even when this alternative airport is in another
country (e.g. Bratislava and Vienna).
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Can I combine more than just one destination? Yes you can. Using the various wegolo websites and their different Area/Countries of departures (see wegolo.com), you can select and book (unlimited) different flight sectors, thus creating your personal itinerary and/or even create your custom made “Low Cost Airpass”. Example: From London to Barcelona, from Barcelona to Prague,
from Prague to Amsterdam, etc.
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What are “all-in” fares? Almost every Low Cost Airline advertises their so called lowest “as from” fares, based on a one-way sector and without the guarantee of available seats. Once you enter their individual websites and execute their search & booking procedures, you will be faced with many “hidden” extra’s, such as additional fees, taxes and credit cards fees, often only mentioned at the very end of the booking process. All these extra’s differ between each of the low cost airlines, making it nearly impossible to compare between the airlines. wegolo therefore immediately shows you the exact “all-in” price (summary of all costs and fees, including the credit card costs, for all passengers together). wegolo is the only product making such a complete, fair and neutral comparison possible, without manipulating the total costs of the airlines. The fares of low cost carriers are based on their constantly changing
“load factors” (number of booked seats) on each of their
routes and dates. These changes can happen any time. Important: When you selected more then 1 passenger, wegolo
shows you the above summary of all costs for all passengers on each
and every airline! PR Aviation’s handling fee is mentioned separately.
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Why do you show Bratislava when I chose Vienna as my destination? Wegolo searches and finds all airports in the vicinity of your chosen destination, even if it is located in a different country. This allows you to a wider range of choices, possible price benefits and avoids you performing multiple searches. In this specific case we “connected” Bratislava to Vienna, since the distance between these cities is only 50 km’s with regular train/bus connections between them. See also: What do you mean with
Area/Country Plus?
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How and when does the payment takes place? With VISA and / or Mastercard credit cards. This, because of our international customer base and the fact that these two cards are generally accepted by all airlines, without exceptions. After verification of your personal credit card details, the payment(s) are sent to the various suppliers via a secured environment. Please make sure you complete these details correctly to avoid disruption of your booking process. Important: The balance on your credit card must be sufficient
to ensure the payment of the total amount. Please be aware that your credit card be valid up to the date of
your return flight, since some airlines only charge your account
shortly before the actual date(s) of departure(s).
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Can I book without a credit card? No. Without a valid credit card, wegolo can not facilitate your
bookings.
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Can I make a booking for someone else with my credit card? It is possible to make the reservation and pay for other person’s
travelling.
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Is my payment secured via wegolo? To avoid unauthorised access, ensure data integrity and guarantee the proper use of your information, wegolo applies current “state of the art” Internet security methods and technologies. To protect your personal data during the booking process, wegolo uses “Secure Socket Layers” (SSL), which encodes the transactions between you and wegolo. The data is inaccessible to third parties and your payment details are thus secured. A ‘lock’ icon is then shown in the status bar of your
browser on the secured page. Most browsers support SSL. In case
you have any doubt, check your browser information with your Internet
Service Provider.
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Is my personal data protected? wegolo acknowledges its firm belief in protecting your personal data and only transfers the data to the suppliers in order to realise your booking(s) wegolo will not sell, nor use this information for other purposes
then for the payments as described above.
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Can exchange rates differ when converting currencies? In case you have booked flights to or from destinations using a currency other than the one applicable for the selected Area/Country of departure, minor exchange rate fluctuations may occur in wegolo’s presentation of the “all-in” fares, due to the current currency exchange rate. wegolo updates the exchange rates on a daily basis and uses the
latest applicable exchange rates at the time of your booking. The
final amount charged to your credit card may, therefore, show a
minor difference.
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How can I book a return flight? Enter a return date on the wegolo main/welcome page. wegolo offers you the unique possibility to select and thus combine 2 different airlines. Please check your selection carefully, since the cities of departure and arrival may differ. If you want to fly back from a different destination or even country, first book your one-way flight from your Area/Country of departure and proceed to the wegolo.com site to choose the Area/Country from where you would like to book your return flight. See also: Can I combine more then
just one destination?
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Can PR Aviation i.e. wegolo assist me with my booking? wegolo has specifically been designed as a user friendly “self-service” tool, without charging you the high fees most travel agents do. PR Aviation BV is not a travel agent and can not assist you in making reservations other than through their wegolo websites. For groups with more than 7 passengers, or passengers with specific needs or individual care, we recommend you to contact the airlines directly. For destinations not offered by wegolo we suggest you to use a
different websites, such as www.flylowcost.com,
or contact your local travel agent.
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What does “Not Confirmed” mean on my flight confirmation? The “Not Confirmed” message can mean that:
As a consequence, your booking, or a part of it, was not confirmed
and no payment took place either. You will have to start over to
book the non-confirmed part of your initial booking.
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How can I change a booked flight? Depending on the low cost airline, you can either use their website directly, or go via their call centre to apply a change (e.g. passenger information, dates, destination, etc.) to your reservation. These changes, if approved by the airline, are not always free of charge. In order for the airline to process your change, you must have your “reservation number” (e-ticket) at hand. wegolo was not designed and, therefore, can not be used to make
changes to your original booking, nor can PR Aviation assist you
in these matters.
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How long in advance can I make my booking? When making your booking well in advance, you will have more chance
to get the cheapest fares and to choose out of a wide range of flight
options. Note: If any schedule changes occur after you made your
booking, you will be informed automatically by the airline(s) via
e-mail.
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Why are the fares changing regularly? Web fares can practically change at any given time and are defined by each airline according to their various business models. For the cheapest fares, the airlines allocates a certain (limited) number of seats. Once they are booked, they move up to the second cheapest fares and so on. In general we can state that you get the most benefits, the earlier
you book.
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Can I book the extra services offered by some low cost airlines? Some airlines offer extra services, such as choice of meals, extra
leg space, the possibility for on-line ‘check-in’, etc.
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What if the airline on which I booked my flight(s) stops operating? In case an airline ceases to operate certain routes, or completely
stops operating its services, you will be directly notified by them
and via e-mail. Either alternative flights or a refund of your ticket(s)
will be proposed.
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Why is the site not working? wegolo entirely depends on the various Internet based technologies
used by the low cost airlines. All these websites are maintained
regularly and can be inaccessible for a short period at the time
of your search and/or booking. Also wegolo needs to be updated and
maintained regularly, in which case we show a message. This interruption
will mostly not last more than 30 minutes.
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Why am I unable to use the wegolo search & book engine? The use of an older or previous version of the browser may cause
this problem. Also, the security settings of your network or PC (security levels,
firewall, Proxy servers) may block certain wegolo pages from being
displayed.
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Why do I get, whatever I do, the same page displayed? If you do not know how to change these “settings”,
please contact us and we will send you some brief instructions.
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Why do I repeatedly get the booking/order page? As soon as you clicked on the “agreed” button on the order page once and you do not get the confirmation page displayed (may take up to 2 minutes), but instead the order page is displayed again, you probably did not enter all the details correctly/completely, or you forgot to check the boxes concerning the general conditions. The ‘error’ messages are automatically presented in
‘red’ where the error was
detected. Scroll down the page to find any of these messages, if
necessary.
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